Privacy Policy

1. Introduction

Marathon Display Frames Pty Ltd (“we”, “us”, “our”) operates the website marathondisplayframes.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our websites and purchase our products.

We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.

2. Information We Collect

We collect the following types of personal information:

• ·Name and contact information (email address, phone number, postal address)
• ·Order information (products ordered, order history, payment method used)
• ·Shipping address and billing address
• ·Payment information — we do not store card numbers; payments are processed by our payment processor
• ·Communications with us (contact form submissions, emails)
• ·Marketing preferences
• ·Website usage data (pages visited, browser type, IP address) via cookies

3. How We Use Your Information

We use your personal information to:

• ·Process and fulfil your orders
• ·Send order confirmation, dispatch, and tracking notifications
• ·Respond to your enquiries and provide customer support
• ·Prevent fraud and ensure the security of our services
• ·Send marketing communications where you have opted in (you can unsubscribe at any time)
• ·Improve our website and product offering
• ·Meet our legal obligations

4. Sharing Your Information

We share your personal information only as necessary to fulfil orders and operate our business:

• ·Shipping carriers (Australia Post, DHL, etc.) to deliver your order
• ·Our frame manufacturer (Brisbane, Australia) to produce your order
• ·Payment processors to securely handle your payment
• ·Email service providers to send transactional and marketing emails
• ·Cloud hosting providers (Vercel, Supabase) to operate our website

We do not sell or rent your personal information to third parties.

5. Cookies

Our website uses cookies to remember your regional preferences, maintain your shopping cart session, and understand how visitors use our site. You can disable cookies in your browser settings, but this may affect some functionality. We use no third-party advertising cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for 7 years for accounting and legal purposes. You may request deletion of your account and personal data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

• ·Access the personal information we hold about you
• ·Request correction of inaccurate personal information
• ·Request deletion of your personal information
• ·Object to or restrict certain processing
• ·Data portability (receive your data in a structured format)
• ·Withdraw consent for marketing communications at any time

To exercise these rights, contact us at orders@marathondisplayframes.com.

8. Security

We implement appropriate technical and organisational security measures to protect your personal information, including encryption of data in transit (HTTPS), restricted access to personal data, and regular security reviews. No system is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

9. Contact Us

For privacy-related enquiries or complaints, contact us at:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the relevant data protection authority in your country.