Question 1

Do I need to send you my medal?

Accepted Answer

No, the great news is you don't need to send your medal or bib. All we need you to do is choose the frame that corresponds with the event you ran. If you're ordering a blank frame, we recommend sending us the size of your medal at checkout. Our frames are designed to easily fit your medal yourself, hassle-free.

Question 2

How easy is it for me to add my medal & bib?

Accepted Answer

Very easy! Our framing process is designed to be simple and stress-free. Our frames are tailored to your medal and bib, making self-framing a breeze. And if you ever need assistance, we're just a message away.

Question 3

What countries do you ship to?

Accepted Answer

Worldwide. 🌎 We are proud to make our frames locally to you, including the UK, USA, and Australia. Please note, shipping to other countries outside of where we currently manufacture may incur import duties and extended delivery timeframes.

Question 4

How much is shipping?

Accepted Answer

Free shipping on all frame orders over $150 AUD. Excluding rural locations. Shipping rates to 'rest of world' countries may vary and will display at checkout.

Question 5

When will I receive my order?

Accepted Answer

We aim to have your frame shipped within 10 days. After popular races, this may be longer depending on the amount of orders in the queue. We'll contact you if your order will take longer than two weeks.

Question 6

Is there a refund policy?

Accepted Answer

Yes. If your frame is not perfect, return it — simple. Every frame is backed by our 100% satisfaction guarantee. 30 days return for a full refund.

Question 7

If I place a pre-order but do not complete the race?

Accepted Answer

We understand race day doesn't always go to plan! You have the option to transfer your order to celebrate another athlete's achievement, or request a refund to your original payment method.

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